Returns & Exchange
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
Your item must be unused and in the same condition that you received it be eligible for a return. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept returns of perishable goods such as food, flowers, newspapers or magazines. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer/vendor, unless instructed to do so.
There are certain situations where only partial refunds are granted (if applicable)
Book with visible signs of use
Opened items such as CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record.
Any item not in its original condition is damaged or missing parts for reasons not due to our error
We cannot accept any item that is returned more than 90 days after purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and we will credit your credit card or original method of payment, within a reasonable amount of days. Usually, refunds take 48 hours to post to your account and 3 - 4 days for the funds to become completely available; refunds, however, may take up to 2 weeks to be 100% processed due to different procedures between financial institutions.
Late or missing refunds (if applicable)
If you haven't received a refund after 14 days, first check with your financial institution again, it may take some time before they make your funds available.
If you have done all of this and you still have not received your refund within 14 days, please contact us at email@example.com.
Sale items (if applicable)
Unfortunately, we cannot refund sale items; only regular retail priced items qualify for refunds, unless it is specifically stated in the sales page. If there is an error on our part and we need to replace a sale or promotional item, we will do so within a reasonable amount of time. In case we can not substitute the product, or fix the problem, we will issue a refund.
Exchanges (if applicable)
We only replace defective or damaged items. If you need to exchange your purchase for a different size, color, etc.: Send us an email at firstname.lastname@example.org and return your item to 2914 South 3145 West, West Valley City, Utah, 84119, USA.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, we will post a credit to your account.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will have to contact the gift giver to verify proof of purchase and method of payment, and he will find out about your return.
Mail returns and exchanges to 2914 South 3145 West, West Valley City, Utah, 84119, USA; unless we instruct you to do differently.
You are responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, we will deduct the cost of return shipping (if applicable, in case we provide shipping labels) from your refund total.
Please, keep in mind shipping and processing times when requesting returns and exchanges as these may vary depending on where you are, inventory availability, processing times, etc.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
If you believe that your package was stolen, send us a police report number and we'll replace the item for you once at no cost to you.